Abbie Walsh-Greenfield, 20, had been shopping at the store when an assistant approached her and attempted to make her aware of the sizing in the shop without having been asked about it in the first place.
Convinced this was an attack on her own weight, Abbie penned an incredibly eye-opening letter to her blog, in hopes the assistant would find it.
She wrote: ‘I am a very open minded person. I rarely jump to conclusions first before trying something out for myself. I am more than happy with myself, although there are some things that I would like to change, I’m in no particular rush to look any certain way.
‘The bags. The signature bags. All pink and striped and fluffed-up with luxurious, pink tissue paper. So cute!
‘In all honesty, having not even looked at the VS website before, let alone going to the actual store, I wasn’t entirely sure what to expect. I’d definitely seen ‘plus size’ Victoria’s Secret hauls on YouTube, but had never actually clicked on a video.
‘Tempted by a friend, we walked in.’
‘I obviously did not go in with the intent of picking something up, smaller than I’d usually wear, and have it fit me. It’s the same with any store, when they don’t have your size, you forget about the item and move on. Which I was very happily doing at this point, may I add.’
Abbie said: ‘She smiled, and it just all of a sudden looked so fake. And she had a headset on that made her look so important, and the way she stood about a meter or two away from me, made me feel like she didn’t genuinely want to help me.
‘It was only once I had gotten home and replayed the happenings in my head that I realised, had she have said that to someone weaker, or someone who couldn’t take it, or someone who genuinely went into VS to buy something to make them feel special, things could have been different.’
‘My friend knew there was something wrong, but I laughed it off,’ she said.
‘I actually said the words “It doesn’t even matter, I’m literally fine.” But it seemed that this hadn’t only mildly affected me. My friend, upon discussion once leaving the shop after making her purchase, was livid.
‘Her experience also ruined. She wanted to ring their head office or go back into the store to make a complaint. At the time, it hadn’t really sunk in, and I didn’t feel it was her battle, it was mine. The lady wasn’t stand-offish with her, she was with me! I didn’t want to go back to complain, I didn’t feel welcome.’
Abbie said: ‘Why after looking at their website does it seem some stuff should have fit me? Is it because I left in such a hurry once I’d been spoken to, that it was just by chance I found nothing in my size? Why was I questioned? My friend wasn’t questioned, and we were basically the only two in the store at that time, bar one or two others.’
She added: ‘So, just to let you know Victoria’s Secret Cardiff, I spent £100 in Ann Summers that exact day, and probably got double what £100 would have got me in VS. And besides that, besides the money which doesn’t really matter, the staff in there were so lovely and kind, and no one questioned my size once, or my friends.
‘They were helpful and informative and actually did what they could to help. They made me feel comfortable.
‘I don’t actually know what the sales assistant meant by her comment, but surely there’s no two ways about it. I can’t even imagine another sentence that she could have tried to say.